Request your V5C

Request your V5C
We hold a V5C (log book) for every Motability Scheme vehicle.

The easiest way to ask for a copy of your V5C and check all your information is correct is in your online account.

If you cannot do this you can complete this form instead. You need to be the customer, or an appointee or nominee.

We’ll aim to send you a PDF of your V5C, from the DVLA View Vehicle Record (VVR) service, within three working days.

Look for an email from ‘Postmaster’. It’ll say ‘Motability Operations Ltd sent you a secure message’.

Your registration certificate should show your current name and address. Please let us know if these have changed.

We cannot give you a V5C for an ex-Scheme vehicle. If you are not a customer, you can ask the DVLA for a replacement.

If you're asking for a V5C for personalised number plates and you’ve already collected your car or got your WAVWheelchair Accessible Vehicle, you’ll need to ask us for your V5C in your online account.
Please fill in your name and address.
Title*
First name*
Last name*
Scheme vehicle

Please enter your Customer Reference Number (CRN) or registration for your current Scheme vehicle.
Vehicle registration
Please enter your car registration in upper case without any spaces.
Customer Reference Number (CRN)
Your CRN is eight-digits long. You can find it at the top of any letter we’ve sent you. If you cannot find it, please enter the registration of your Scheme vehicle in the next field.
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Address Line 1*
Address Line 2
Address Line 3
Town
County
Postcode*
Phone number
Please confirm your phone number
The Please confirm your phone number and Phone number do not match.